Welcome to Pivot (“the app,” “we,” “us,” or “our”), which is provided by Shed Health, Inc. Pivot is designed to help you build simple, sustainable habits that support your health and lifestyle. By using the app, you agree to these Terms of Use (“Terms”). Please read them carefully. If you do not agree to these Terms, please do not use the app.
1. About Pivot
Pivot is a habit-building and wellness tracking app. It includes features such as daily check-ins, reminders, habit tracking, and helpful insights to support your healthy lifestyle. Some users may also choose to track health-related activities like GLP-1 injections or other wellness metrics.
Pivot may also use automated algorithms (including artificial intelligence) to provide personalized tips or insights based on the information you input. These insights are for general wellness purposes and not medical advice.
Pivot is not a medical device and does not provide diagnosis, treatment, or medical advice. Always consult a healthcare professional for any medical concerns. If you’re experiencing a medical issue or emergency, do not rely on Pivot – seek professional medical help.
2. Eligibility
To use Pivot, you must:
Be at least 13 years old.
Reside in a country where the app is officially available.
Use the app only for your personal, non-commercial purposes.
If you are under 18, you must have permission from a parent or legal guardian to use the app.
3. Subscriptions & Payments
Some features of Pivot may require a paid subscription or enrollment in a program:
App Store Subscriptions: If you subscribe via the Apple App Store or Google Play Store, all billing and payments are handled by the respective app store. Your subscription will automatically renew unless you cancel it in your app store account settings before the renewal date. Refund requests, if any, should be directed to the app store, as we do not manage billing or have access to your full payment information.
Program-Based Access: If Pivot is provided to you as part of another program (for example, an employer wellness program or a health plan, or a program offered by Shed Health), your access to certain features (or to the app itself) may depend on your eligibility or membership status in that program. For instance, if your employer offers Pivot as a benefit, you might lose access if your employment or that wellness program ends. In any such case, you will be informed of any special terms that apply.
4. Accounts
Creating a Pivot account is optional. If you do choose to create an account, you agree to:
Provide accurate and up-to-date information about yourself.
Keep your login credentials secure and confidential. You are responsible for protecting your password.
Be responsible for all activities that occur under your account. If you suspect unauthorized use of your account, notify us immediately.
We reserve the right to suspend or terminate any account that violates these Terms or is used inappropriately.
5. Your Content
You may input data into Pivot (for example, habits, check-in responses, notes, or other health and lifestyle information). You retain ownership of the content you create. By using the app, you grant us a limited, non-exclusive license to use, host, store, and process this information solely for the purpose of operating, improving, and personalizing the app experience for you and other users. This license allows us to, for example, back up your data, analyze usage for improvements, and send you relevant reminders.
We want to be clear: we do not sell your data. Our Privacy Policy details how we handle and protect the information you provide. In short, your data is used to help make Pivot work better for you, and for no other purpose.
6. Not Medical Advice
Pivot provides general wellness and habit-building guidance. It does not under any circumstances:
Diagnose, treat, or cure any medical condition.
Replace professional medical, psychological, or other healthcare advice.
Provide personalized medical recommendations or drug dosage instructions.
Any health-related information or insights in the app (including those generated by AI or algorithms) are for informational and motivational purposes only. Individual results may vary. Always consult a qualified healthcare professional for questions about your health.
If you choose to log medications or health metrics (for example, GLP-1 injection details), that information is for your personal tracking only. Pivot does not monitor this information in real time, and no healthcare provider is reviewing it unless you are explicitly using Pivot as part of a supervised program that has its own medical oversight.
7. Acceptable Use
When using Pivot, you agree not to:
Reverse engineer, decompile, or attempt to extract the app’s source code.
Use the app in any unlawful, harmful, fraudulent, or disruptive manner.
Upload or transmit any content that is illegal, threatening, abusive, defamatory, or that infringes on anyone’s rights.
Attempt to interfere with or compromise the app’s normal functionality or security (for example, by introducing viruses, overloading, or attacking the app’s servers).
Use any automated system or software (such as bots or scraping tools) to extract data from the app or to interact with the app on your behalf, outside of the app’s intended use.
We may monitor usage of the app to ensure compliance with these rules and to maintain the security and integrity of the service. Violation of the above rules may result in suspension or termination of your access to Pivot.
8. App Modifications & Availability
We are always working to improve Pivot. This means we may add, change, or remove features of the app at any time. We might also need to temporarily suspend or limit access to the app for maintenance, updates, or other reasons (for example, to resolve a security issue).
We will try to give you advance notice if we make significant changes or if the app will be down for maintenance, but we cannot guarantee it in every case. Shed Health, Inc. is not liable if the app (or any part of it) is unavailable at any given time or if any feature is changed or removed. Your use of the app after we make changes indicates your acceptance of those changes.
9. Third-Party Services and Integrations
Pivot may integrate with or link to third-party services or devices to enhance your experience. For example, you might connect Pivot to a wearable fitness tracker, import data from another health app, or use services like analytics, cloud storage, or app store platforms in conjunction with Pivot.
Please note:
We do not own or control third-party services. Each third-party service has its own terms and privacy policies, and you should review those when you decide to use them.
We are not responsible for the content, accuracy, or practices of any third-party services. If you follow a link to a third-party website or enable a third-party integration, you do so at your own risk.
Your use of third-party services is governed by their terms, not ours. For instance, if you connect a wearable device, any data that device collects is also subject to the device manufacturer’s terms and privacy policy.
10. Intellectual Property
All content, branding, logos, graphics, software code, and features in the app are the property of Shed Health, Inc. (the creator of Pivot) or its licensors. This includes the “Pivot” name and logo, and all design elements and content provided through the app.
You agree not to copy, distribute, modify, or create derivative works based on any part of Pivot without our prior written permission. This means you cannot, for example, reuse our graphics or text for your own app, or incorporate our features into another product, unless you have our explicit consent.
11. Termination
You are free to stop using Pivot at any time. Likewise, we reserve the right to suspend or terminate your access to the app (or certain features of the app) if:
You violate these Terms or our Privacy Policy.
We discontinue the app or any part of it.
We are required to do so for legal reasons.
If your access is terminated (by you or by us), your rights under these Terms will immediately end. This means you must stop using the app, and we may delete or disable your account and data (though you still can request data deletion if not already done).
Sections of these Terms that by their nature should survive termination (such as disclaimers of warranties, limitations of liability, and governing law) will continue to apply even after termination.
(If you decide to leave, remember you can request deletion of your data at any time by contacting us.)
12. Disclaimer of Warranties
Pivot is provided to you “as is” and “as available.” This means that you use the app at your own risk. To the fullest extent permitted by law, we disclaim all warranties of any kind, either express or implied. In particular, we make no warranties or guarantees regarding:
Accuracy: We do not guarantee that the information or content in the app (including any insights or data analysis) is completely accurate, current, or error-free.
Reliability: We do not warrant that the app will be reliable or that it will operate without interruptions or errors.
Availability: We make no guarantee that the app will be available 100% of the time. There may be downtime, delays, or errors.
Suitability for a particular purpose: We do not promise that Pivot will meet your specific needs or achieve any particular results. (For example, we can’t guarantee that using Pivot will improve your health or help you achieve a specific goal — that’s up to you and various factors outside our control.)
Outcomes or results: We do not guarantee any specific health outcomes or improvements from using the app. Everyone’s experience is unique.
To put it plainly, we hope Pivot is useful and enjoyable, but we don’t make promises that it will be perfect or that it will work magic for your health. Use your own judgment and common sense when using the app.
13. Limitation of Liability
To the fullest extent permitted by law, Shed Health, Inc. (Pivot) and its officers, employees, partners, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of data, revenues, or profits, arising out of or in connection with your use of Pivot. This limitation applies even if we have been advised that such damages were possible.
In particular, we are not responsible for:
Any indirect or consequential losses or damages (for example, the loss of your data entries, or if the app failing to function properly somehow causes you inconvenience or harm).
Any loss of profits or business opportunities.
Any unauthorized access to or use of our servers and/or any personal information stored in the app, unless such access is due to our failure to take reasonable security measures.
In all cases, our total liability to you for any claim arising from or related to your use of the app is limited to the amount you paid us, if anything, in the 12 months prior to the event giving rise to the liability. If you have not paid anything (for example, if you are on a free plan), our total liability is $0.
Some jurisdictions do not allow certain limitations of liability. If laws that apply to you do not allow the exclusions or limitations above, those limitations may not apply to you to the extent prohibited.
14. Governing Law
These Terms are governed by the laws of the State of Utah, U.S.A., without regard to its conflict-of-law principles. This means that the laws of Utah will be used to interpret these Terms and govern any dispute that might arise between you and us regarding Pivot.
By using Pivot, you agree that any dispute or claim arising out of or related to these Terms or the app will be decided exclusively by the state or federal courts located in Utah County, Utah, and you consent to the jurisdiction of those courts. (If you’re using the app from outside the United States, be aware that you are still agreeing that Utah law applies and to jurisdiction in Utah.)
15. Changes to These Terms
We may update or modify these Terms of Use from time to time. If we make a significant change, we will notify you by posting the updated Terms in the app and updating the “Effective Date” at the top. In some cases, we might also notify you via email or an in-app message.
It’s important that you review any changes. If you continue to use Pivot after the Terms have been updated, that means you accept and agree to the new Terms. If you do not agree with the changes, you must stop using the app.
16. Contact Us
If you have any questions, feedback, or concerns about these Terms or the app, please feel free to contact us:
Email: support@trypivot.com
Company: Shed Health, Inc. (developer of Pivot)
We value our users and will do our best to address your inquiry promptly.
By using Pivot, you acknowledge that you have read and understood these Terms and agree to be bound by them. Thank you for choosing Pivot to support your wellness journey!